We do our best to ship most orders the same day as received if they are placed before 12:00 pm CST. Our hours of operation are Monday – Friday, 9:00 am – 5:00 pm unless otherwise stated. We do not ship on weekends. Located near Nashville, Tennessee shipping time will vary depending on the distance and shipping method selected. See charts below for estimated ground shipping times.
We are not responsible for incorrect address entries through our website. If an incorrect address is entered and the package does not arrive, shipping costs will not be refunded. Any additional shipping cost burden will be charged to the customer.
If an address is requested to be changed after shipment is en route, an additional address change fee of $15 may be incurred.
If a package is being shipped outside of the United States or territories of the United States, and USPS is the option that was chosen as a delivery method, please be aware that we cannot guarantee delivery and will not be held liable for lost packages.
If a P.O. box shipping address is entered and a UPS shipping method is selected the order will be put on hold temporarily and the customer will be contacted. If contact is unsuccessful the shipping method will be changed to USPS shipping delivery and sent. UPS does not deliver to P.O. boxes.
Free Shipping Promotion
The “Free Shipping” promotion does have exclusions and all following stipulations must not be infringed in order for free shipping to be awarded; Orders over $275.00, within the contiguous United States, are eligible for free shipping. The “Free Shipping” promotion cannot be combined with other coupons or discounts (excluding gift cards and store credits). Customers already receiving discounts such as Business to Business partners and Retailers cannot use free shipping. Products excluded from free shipping are; Pure Tung Oil – 55 Gallon Drum (PTO-55) and any other special 55 Gallon drum requests.
Flat Rate Shipping Promotion
Flat Rate Shipping promotion does have exclusions and all following stipulations must not be infringed in order for flat rate shipping to be awarded. Flat rate shipping is for orders up to $100 and for shipping addresses within the contiguous United States only. Only for use on orders placed online at www.realmilkpaint.com. When Flat Rate is selected we, the Real Milk Paint Co., will select a suitable shipping method based on the shipping address provided. We reserve the right to choose this shipping method at our discretion and shipping time will be dependent on carrier/service selected.