Shipping Policy
NOTE: All shipping times are estimates and not guaranteed by Real Milk Paint Co. or individual carriers. If a package is not delivered within the estimated time frame after shipment please contact the shipping provider (USPS, FedEx, or UPS). If a package has not arrived within 14 days of the shipment date, please feel free to reach out to us so we can assist.
We do our best to ship most orders the same day as received if they are placed before 12:00 pm CST. Our hours of operation are Monday – Friday, 9:00 am – 5:00 pm unless otherwise stated. We do not ship on weekends. Located near Nashville, Tennessee shipping time will vary depending on the distance and shipping method selected. See charts below for estimated ground shipping times.
We are not responsible for incorrect address entries through our website. If an incorrect address is entered and the package does not arrive, shipping costs will not be refunded. Any additional shipping cost burden will be charged to the customer.
If an address is requested to be changed after shipment is en route, an additional address change fee of $15 may be incurred.
If a package is being shipped outside of the United States or territories of the United States, and USPS is the option that was chosen as a delivery method, please be aware that we cannot guarantee delivery and will not be held liable for lost packages.
We are no longer accepting shipments to P.O. boxes.
To contact your local Post Office (not the general 1-800 number) please use the USPS Post Office Locator. Your local Post Office has greater access than we to track your package, finding its whereabouts if it is delayed or other package-related issues.
Free Shipping Promotion
The “Free Shipping” promotion does have exclusions and all following stipulations must not be infringed in order for free shipping to be awarded; Orders over $300, within the contiguous United States, are eligible for free shipping. The “Free Shipping” promotion cannot be combined with other coupons or discounts (excluding gift cards and store credits). Customers already receiving discounts such as Business to Business partners and Retailers cannot use free shipping. Products excluded from free shipping are; Pure Tung Oil – 55 Gallon Drum (PTO-55) and any other special 55 Gallon drum requests.
Flat Rate Shipping Promotion
Flat Rate Shipping promotion does have exclusions and all following stipulations must not be infringed in order for flat rate shipping to be awarded. Flat rate shipping is for orders up to $100 and for shipping addresses within the contiguous United States only. Only for use on orders placed online at www.realmilkpaint.com. This method is shipped via USPS, FedEx, or UPS. By selecting the Flat Rate shipping method, you are granting us the right to choose between these carriers at our discretion to ship your package to you. If you have a preferred carrier, please select the corresponding shipping method with that carrier during checkout.
Below are images of shipping time estimates provided by shipping carriers on their respective websites. These are estimates of shipping delivery times of USPS Priority Mail®, UPS Ground Shipping, and FedEx Ground. They are not guaranteed by the Real Milk Paint Co. We do our best to ship orders the same day of placement or the next day.
