RETURNS & REFUNDS

In the unfortunate event you’ll need to return an item and/or get a refund, we strive to make the process as painless as possible. Below are multiple options to choose from when making a return or refund.

Self-Service Returns

Easy Self Service Returns Portal

Use our self-service returns portal to get your return/refund request easily and at your convenience. Click here to learn more and start your return.

More Help & Full Policy

Full Help & Refund/Return Policy

Want to know all the details or need a bit more help regarding your return/refund request? We’re here for you. Click here to get more help and read our full policy.

Route Package Protection

If you purchased Route Package Protection at checkout, you may be eligible for a full refund or replacement of your package if it arrived late, lost, stolen, or damaged during transit. Click here to learn more about Route and file a claim.

Self-Service Returns

Use our self-service returns portal to get your return/refund request easily and at your convenience. Click here to learn more and start your return.

More Help & Full Policy

Want to know all the details or need a bit more help regarding your return/refund request? We’re here for you. Click here to get more help and read our full policy.

Self-Service Returns

We strive to make it easy to return items. Our Self-Service return portal is super easy to use and can get your return and refund underway quickly. Click the button below to begin.

Tip: Have your order number at hand. This typically looks like “R-123456”. It can be found on your packing slip or order-related emails.

All returns must be initiated within 14 days of delivery for money back or 30 days of delivery for store credit. No exchanges. Original and return shipping costs will not be included in the refunded amount. For full details please read our full Returns & Refund Policy below.

Return & Refund Policy

We offer multiple convenient ways to take care of you when products or shipping don’t go as planned. Click below on the category that best fits your situation.

NOTE: All returns must have an RMA number provided by us. Any items returned without an RMA number will not be accepted and the product liquidated with no refund to the customer.

Once your order has been fulfilled and the shipment tracking number has been created, you cannot cancel or change your order. If you cancel prior to fulfillment, there will be a 5% cancellation fee. Please send an email to [email protected] regarding order cancellations or changes.

Returns or refunds for money back must be initiated and received within 14 days of delivery. We do not accept returns or initiate refunds on used or opened merchandise. A prepaid return label can be provided for the merchandise being returned OR the customer can choose their own method to return the merchandise. The cost of this prepaid return label will be deducted from the refund of the merchandise. Refunds are for merchandise only. Original shipping costs are non-refundable. Item(s) must be returned in original packaging and in good condition. If the item(s) are returned and are damaged or not in original packaging a 25% restocking fee may be deducted from the refund. Sale items are non-refundable. If a discount was used when purchasing merchandise, the refund will reflect the value at which the merchandise was sold with applicable deductions as outlined previously.

When your return is received and inspected, and if the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days. Allow for an additional 2 business days for refunds to process and arrive in your banking account.

Real Milk Paint Co is not responsible for items lost or damaged during return shipping. Original and return shipping costs are non-refundable. For packages with a product valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance through the carrier. Please use the form below to initiate a return.

Return shipments can be addressed to:
Real Milk Paint Co.
126 Commerce Drive
Hohenwald, Tennessee 38462 USA

Please use our Self Service option or form below to initiate the return process.

Returns or refunds for store credit must be initiated and received within 30 days of delivery. We do not accept returns or initiate store credits on used or opened merchandise. An appropriate prepaid return label can be provided for the merchandise being returned OR the customer can choose their own method to return the merchandise. The cost of this prepaid return label will be deducted from the store credit of the merchandise. Store credit is for merchandise only. Original shipping costs are non-refundable. Item(s) must be returned in original packaging and in good condition. If the item(s) are returned and are damaged or not in original packaging a 25% restocking fee may be deducted from the store credit. Sale items are non-refundable. If a discount was used when purchasing merchandise, the refund will reflect the value at which the merchandise was sold with applicable deductions as outlined previously.

When your return is received and inspected, and if the return is eligible, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days. A Store credit is redeemable only at www.realmilkpaint.com and is redeemable for 6 months upon creation.

Real Milk Paint Co is not responsible for items lost or damaged during return shipping. Original and return shipping costs are non-refundable. For packages with a product valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance through the carrier. Please use the form below to initiate a return.

Return shipments can be addressed to:

Real Milk Paint Co.
126 Commerce Drive
Hohenwald, Tennessee 38462 USA

Please use our Self Service option or form below to initiate the return process.

If a product arrives in a damaged state (leaking, broken containers, etc) please take a photo of the damaged package and/or product. Include this photo in the form below. Damaged products are reviewed on a case by case basis and appropriate action will be determined by the Real Milk Paint Co.

If your package is unfortunately stolen after delivery you may be eligible for a replacement of the package. For eligibility to be considered a police report must be filed by the customer and a copy of the report sent to [email protected]. After the incident and the police report have been reviewed a replacement package may be sent. The shipping costs of a replacement package will be the responsibility of the customer. A signature will be required for the delivery of the replacement package. The Real Milk Paint Co is not responsible for stolen packages.

We only exchange items that are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Return & Refund Request Form

Need a bit more help or have a unique situation and concern? We’re happy to help! Fill out the form below and we will assist you as soon as possible.

Return/Refund Request Form
Have the product(s) you would like to return/refunded for been used or opened by you?

Products that have been opened or used are not eligible to be returned or refunded. Please refer to the Return & Refund Policy.

For further support regarding opened/used products, please send an email directly to [email protected].

Return Details

The first name of the person whom the order was placed under.
The last name of the person whom the order was placed under.
R-
This is the six-digit number that is on your order invoice and emails. Do not include the "R-".
What is the email you placed the order under?
What is the best phone number to reach you at?
Reason For Return
What type of product does your return/refund relate to? Please select all that apply.

Maximum file size: 5.12MB

Upload an image of the package and/or product if applicable.
What return method would you prefer?
How would you like to proceed?