Open M-F, 9-5PM CT

Open M-F, 9-5PM CT

Contact2022-07-15T14:21:57-05:00

Contact Us

Part of our mission is to not only provide great, ecofriendly products but also back those up with equally great customer service. We understand that things don’t always go perfectly so we are here to help. You can easily contact us by filling out the form below. You can also call us where you will speak to a real person! Either way, we are waiting to hear from you! Our phone number is (800) 339-9748

Frequently Asked Questions (FAQs)

What is Bolt?2022-07-15T15:16:26-05:00

Blue logomark black logotypeWe’ve partnered with Bolt for a better buying experience online. A Bolt account enables you to have express checkout with all of Bolt’s partnering merchants, using just one click. After your first purchase, all future purchases are authenticated using a unique login code sent to your phone or email. As a shopper, there’s no charge for having or using a Bolt Account, and no minimum purchase is necessary. They also protect against fraudulent purchases, giving you more peace of mind while shopping online. Creating a Bolt account is optional; you do not need a Bolt account to checkout. You can opt-in or opt-out during checkout. If you want to learn more about Bolt, click here.

With a Bolt account, whenever you shop on our store or another online store that uses Bolt, enter your email and phone number and you’ll be sent a one-time verification code to confirm your identity. Bolt will pull your saved address and payment information from your Bolt account to complete most of the checkout fields. All you have to do is review the information and click the checkout button.

  • Click here if you’d like to create or log into your Bolt account.
  • If you’d like to update information on your account, click here.
  • For all Bolt FAQs, click here.

Please note that Bolt accounts are not associated with accounts created on realmilkpaint.com. If you’d like to create or log into your account on our site, please click here or navigate to “My Account” in the menu at the top or bottom of the screen.

What is Route?2022-07-15T15:16:40-05:00

Route Logo set Route logo blue dark squareRoute Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Every order placed through our online store has the option to receive premium package protection and tracking services from Route. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you and we highly recommend you use Route Protect at checkout!

Route is also a platform that allows you to visually track all of your online orders in one place. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery.

Purchased Route Protect and looking to file a shipping issue online? File here

How do I create/log into an account?2022-07-15T15:17:09-05:00

Creating an account on our website is easy and very useful! Having an account means you can keep track of orders placed, store credits, update addresses, and more from the account dashboard. To create or log into your account, click here.

If you’re having trouble with your account please don’t hesitate to contact us!

Do you ship to Canada? Internationally?2022-07-15T15:17:25-05:00

Yes! We ship to Canada and internationally via USPS (United States Postal Service).

What does shipping cost?2022-07-15T15:17:34-05:00

We strive our best to offer competitive shipping rates from our carriers. We currently use USPS, FedEx, and UPS as our shipping carriers. Every package is different so our shipping costs vary from package to package. To calculate shipping costs for your order, place the items you wish to purchase in your cart, then go to the cart page. Within the cart page, there is a shipping calculator to give you an estimate of shipping costs.

For more information about shipping, please visit our shipping policy page.

Do you ship to P.O. boxes?2022-07-15T15:17:42-05:00

Through our website, we cannot ship to P.O. boxes. However, if you do need your package shipped to a P.O. box, please feel free to call us directly and place your order manually with one of our team members.

Can I buy your products locally?2022-07-15T15:17:54-05:00

Prefer to shop local? We respect (and encourage) that! We have retailers across the United States and internationally who carry our products in their stores. To find one near you simply visit our store locator!

Want to bring our products into your store? We would love to have you! Find out more about becoming a retailer by clicking here.

Contact Form

Contact Us
How can we help you? Select an option below! *

General Inquiry

Order Help

If you would like us to call you to talk about your order, please leave your phone number here.
If you have already placed an order, please your order reference number here. This way we can review the order when responding to your question!

Product Troubleshooting/Technical Support

If you would like us to call you to talk about your order, please leave your phone number here.
Image Upload
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If you have photos of the product difficulties you are experiencing, please upload them here.

General Product Questions

Website Trouble

If you would like us to call you to talk about the website issues you are experiencing, please leave your phone number here.
If you have already placed an order, please your order reference number here. This way we can review the order when responding to your question!
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Screenshot Upload
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Marketing & Social Media

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The Real Milk Paint Co.

126 Commerce Drive
Hohenwald, Tennessee 38462

Business Hours:
Monday – Friday
9:00am – 5:00pm

(800) 339-9748
[email protected]

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