Contact2025-02-07T11:17:56-06:00

Contact Us

Part of our mission is to not only provide great, eco-friendly products but back those up with equally great customer service. We understand that things don’t always go perfectly so we are here to help. Contact us by using the chat bubble at the bottom of the screen. Our team (made of real people) is live Mon. – Fri., 9-5 CST, and ready to help! Alternatively, you can fill out the form below and we will reply to you as soon as possible.

Contact Us
How can we help you? Select an option below! *

General Inquiry

Order Help

If you would like us to call you to talk about your order, please leave your phone number here.
OPTIONAL: If you have already placed an order, please your order reference number here. This way we can review the order when responding to your question!

Product Troubleshooting

If you would like us to call you to talk about your order, please leave your phone number here.
Image Upload

Maximum file size: 5.12MB

If you have photos of the product difficulties you are experiencing, please upload them here.

Marketing & Social Media

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Website Support

If you would like us to call you to talk about the website issues you are experiencing, please leave your phone number here.
OPTIONAL: If you have already placed an order, please your order reference number here. This way we can review the order when responding to your question!
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Screenshot Upload

Maximum file size: 5.12MB

If you have screenshots of the problem you were experiencing, please upload them here.

Frequently Asked Questions (FAQs)

How do I create/log into an account?2025-02-07T11:21:59-06:00

Creating an account on our website is easy and very useful! Having an account means you can keep track of orders placed, store credits, update addresses, and more from the account dashboard. To create or log into your account, click here.

If you’re having trouble with your account please don’t hesitate to contact us!

When will my order ship?2025-02-07T11:28:00-06:00

We’re excited every time a new order comes in and we get the opportunity to ship it to you as fast as possible! Typically, orders ship the same day for orders placed before 12pm (Central Time) Monday – Friday. Orders placed after 12pm (Central Time) Monday – Friday are typically shipped the next business day. Orders placed on Saturday and Sunday typically ship the next business day.

If your order has shipped, you should receive an email stating so and including shipping information. (Make sure to check your spam!) Have more questions? Don’t hesitate to contact us!

What does shipping cost?2025-02-07T15:19:07-06:00

We strive our best to offer competitive shipping rates from our carriers. We currently use USPS, FedEx, and UPS as our shipping carriers. Every package is different so our shipping costs vary from package to package. To calculate shipping costs for your order, place the items you wish to purchase in your cart, then go to the cart page. Within the cart page, there is a shipping calculator to give you an estimate of shipping costs.

For more information about shipping, please visit our shipping policy page.

Do you ship to P.O. boxes?2025-02-07T15:19:45-06:00

Through our website, we cannot ship to P.O. boxes. However, if you do need your package shipped to a P.O. box, please feel free to call us directly and place your order manually with one of our team members.

Do you ship to Canada? Internationally?2025-02-07T15:19:30-06:00

Yes! We ship to Canada and internationally via USPS (United States Postal Service).

What is Link?2025-02-07T15:32:29-06:00

Link auto-fills your payment information to create an easy and secure checkout experience. You can save your preferred payment methods to your account and access those credentials at any of the hundreds of thousands of Link-enabled businesses – such as Real Milk Paint Co. Your data is encrypted to keep it secure and, as a certified PCI Service Provider Level 1, Link meets the highest level of certification available in the payments industry.

How you can use Link at Real Milk Paint Co.

  1. Save payment info:
    Choose to save your payment information at checkout.
  2. Account verification:
    When you use Link on a new site or new device, you’ll receive a one-time code via SMS to verify your identity and keep your payment information secure.
  3. Check out faster:
    Link instantly populates your saved payment details when you enter your email address, allowing you to check out quickly at Real Milk Paint and any Link-supported site.

Learn more about Link here or Log In to your account. Your Link account is not connected to your account on our website.

Can I buy your products locally?2022-07-15T15:17:54-05:00

Prefer to shop local? We respect (and encourage) that! We have retailers across the United States and internationally who carry our products in their stores. To find one near you simply visit our store locator!

Want to bring our products into your store? We would love to have you! Find out more about becoming a retailer by clicking here.

The Real Milk Paint Co.

Where It All Happens:
126 Commerce Drive
Hohenwald, Tennessee 38462 USA
Get Directions

Business Hours:
Monday – Friday
9:00 am – 4:00 pm (Central Time)

Contact Us:
(800) 339-9748
[email protected]